Shipping and Payments
We ship through registered and established courier companies for orders within India.
Domestic orders: delivered within 10-15 business days.
Please note that Saturdays, Sundays and Public Holidays are not set as working days for standard deliveries. Further, customized or handmade orders that are made to delivery takes longer to deliver.
Shipping and handling rates vary based on the product, its size and volume and the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.
SHIPPING OF PRODUCTS
All orders are processed from different locations of our Master Craftsmen places across India in most cases. Orders will be delivered to the shipping address mentioned at checkout.
We will send you the order numbers for the order that have been shipped. You can track them online using the number.
NON-AVAILABILITY ON DELIVERY
Our delivery partners will attempt to deliver the package two times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster. Any re-delivery requests after this will be charged additionally and will include two way shipping and re-packing costs.
MODES OF PAYMENT
For shipping to India, we accept all major debit & credit cards (including Mastercard, Visa & American Express) and also provide Net Banking options across major banks and new-age payment options like UPI etc. We have industry prominent names as our third party payment gateways.
Orders placed at Planting Stories cannot be cancelled/altered after 4 hours of placing the order. In such cases 100% of the amount will be returned within 7-8 working days.
However, once an order is packed/shipped, it cannot be cancelled and will be treated as return if there is non acceptance. If the order is refused or returned at doorstep by the you, the refund in such cases will be done after deducting any onward and return shipping (as applicable) from the total amount and as per our refund policy.